Support Center
FAQ - General
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10
)
How to lower house count to allow for a less dense event and more space between patrons (minor impact)
How to postpone your event (minimal impact):
How to cancel your event (high impact):
Ticketing during unpredictable times
Communicating with event patrons
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FAQ's - Purchase Process
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2
)
How do I block seats so they can not be purchased by the public?
What are bulk ticket orders?
FAQ - Payment
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3
)
PCI Compliance
Electronic Payouts, direct to your bank daily, weekly, or monthly (NEW!)
Payment Processing via Hard Check
FAQ's - Printing
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2
)
Boca Install
Boca Ticket Width Adjustments
FAQ - 1099-K
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2
)
1099-K
Why do I need to supply a W9?
FAQ - Streaming
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44
)
LIVE STREAMING CONSIDERATIONS
Live Stream Recommended Settings
*Internet Considerations*
How do patrons access the stream?
When can patron access my stream?
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Manual - CREATE ACCOUNT
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1
)
Create Account
Manual - BOX OFFICE
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26
)
Published Events
Unpublished Events
Past Events
Event Gear Icon
Date Level Gear Icon
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Manual - CUSTOMER
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1
)
Customer
Manual - CREATE NEW EVENT
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1
)
Create New Event
Manual - CREATE FLEX PASS
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1
)
CREATE FLEXPASS
Manual - COUPONS
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2
)
CREATE COUPONS: One Coupon Code
CREATE COUPONS: Multiple Unique Codes
Manual - REPORTS
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1
)
REPORTS
Manual - CLIENT PREFERENCES/USERS
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2
)
CLIENT PREFERENCES/USERS
CLIENT PREFERENCES/USERS: Add New User
Manual - MY PROFILE
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1
)
My Profile
Manual - LOG OUT
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1
)
Log Out
Manual-REFUNDS/EXCHANGES
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1
)
REFUNDS
