ShowTix4U - Event Organizers Support Center

  1. Support
  2. FAQ - Streaming
  3. System Requirements for viewing stream

System Requirements for viewing stream

While the ShowTix4U site and player may work on older setups we strongly recommend keeping your system as up to date as possible. Browsers and operating systems are constantly releasing bug fixes, security updates, and improvements, and it’s our responsibility to keep up with them as well. Using the latest browser version can always help to prevent weirdness with ShowTix4U and the Interwebs at large.

Below you’ll find our minimum requirement

Supported browsers — playback

We support playback in browsers that can decode H.264 videos in an HTML5 player. Due to rising security vulnerabilities, ShowTix4U no longer supports Flash. If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching ShowTix4U videos.

Here is a list of our supported browsers/versions:

*H.264 video (required for viewing videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback. 

*Older versions of Internet Explorer (IE 10, 9, 8, etc) that lack support for the TLS 1.2 protocol and HTML5 cannot be used to play videos. As of January 12, 2016, Microsoft has stopped releasing updates to older versions of IE. (Microsoft's official statement on IE support can be found here)

Supported operating systems — playback

The ShowTix4U player operates in a wide range of operating systems, but we can only guarantee full functionality on systems that are still being supported by their proprietors.

Microsoft has ended support for Windows XP and Windows Vista. 

The earliest version of MacOS still receiving extended support from Apple is Sierra (v. 10.12.6), and support for it is rumored to end in September 2019. Earlier versions of MacOS (El Capitan, Yosemite, Mavericks, etc) are not supported. 

While we still love to hear about ShowTix4U bugs affecting older systems, we cannot always guarantee they’ll be prioritized or solved.

Mobile/Tablets

⚠️ Blackberry and Windows phone users: You may still able to view ShowTix4U videos on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.


Enhanced playback

Live events

Similar to uploaded videos, playback for live events is supported on any setup that supports H.264 videos, HTML5, and Media Source (specifically required for our adaptive streaming system). 


5K, 6K, 7K, or 8K playback

To view our higher resolution playback versions, you must use a browser that supports h.265 (HEVC) decoding in an HTML5 player.

Here is a list of all the systems we currently support for high resolution playback:

Internet Connection Requirements (playback)

We require minimum stable download speeds of 500 kbps or faster in order to view our lowest quality, SD 240p. Since bandwidth tends to fluctuate for a number of unforeseen variables, we always recommend you use a dedicated Internet line of 5 Mbps or faster to stream and download high quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your ISP for).

Not sure what speeds your device is receiving? Visit https://testmy.net/download (on mobile or desktop) for an estimate. We recommend performing this test a few times since bandwidth can change. 

For more in-depth information about bandwidth and troubleshooting, please visit this article on playback quality and buffering issues.